Rental OS Privacy Policy

Rental OS is operated by AP NEHRA PTY LTD, trading as APN Prestige Group. This policy explains how Rental OS handles personal information when landlords, tenants and other authorised users use the platform.

Depending on how you use Rental OS, we may collect account and contact details, property and ownership information, tenancy and lease information, rental payment and transaction metadata, maintenance and inspection information, uploaded documents, communications, device and security information, and records of your use of the platform.

Rental OS does not ask you to provide your online-banking password. Bank connections are designed to use authorised third-party Open Banking services.

Information may be provided directly by you, entered by an authorised landlord or tenant, generated through your use of the service, received from connected services that you authorise, or created as part of platform audit and security processes.

We use information to provide and secure Rental OS, manage properties and tenancies, reconcile rental payments, calculate rent status, support maintenance and inspections, send authorised communications, generate reports, provide customer support, prevent misuse, maintain audit records, comply with legal obligations and improve the service.

Where you choose to connect a bank account, Rental OS uses read-only account and transaction information to support payment reconciliation and property reporting. Rental OS does not use the bank-feed connection to move money, make supplier payments or operate a trust account.

We may use service providers for cloud application hosting, Open Banking connectivity, transactional email, SMS, authentication, monitoring and related infrastructure. Those providers may process information on our behalf subject to their service terms and privacy controls. Some providers may process information outside Australia.

Rental OS uses role-based access, organisation-level data separation, server-side permission checks, encryption in transit, protected secrets, audit logging and restricted financial write paths. No internet service can guarantee absolute security, so users should also protect their credentials and devices.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Some tenancy or financial records may need to be preserved for legal, accounting, audit or dispute purposes.

We retain information for as long as reasonably required to provide the service, maintain legitimate business and audit records, resolve disputes and meet applicable legal obligations. Core property, lease and financial history may be archived instead of destructively deleted where retaining the history is necessary.

See the Data Deletion page for the request process and the records that may need to be preserved.

Rental OS uses deterministic rules for authoritative rent calculations and payment allocations. AI-assisted features may help explain information or draft communications, but AI is not the authoritative source for rent balances, payment allocation, tenancy termination or formal legal action.

For privacy questions, access or correction requests, or complaints about how information has been handled, contact info@apnprestigegroup.com.au. We will review the request and respond as appropriate.

We may update this policy when the platform, providers or applicable requirements change. The current version and effective date will remain available on this page.