Rental OS Terms of Use

Rental OS is a software platform for rental-property administration, including property and tenancy records, rent schedules, payment reconciliation, arrears monitoring, maintenance, inspections, compliance reminders, communications and reporting.

You must provide accurate registration information, keep your login credentials secure and use the service only for properties, tenants and information you are authorised to manage. You are responsible for activity performed through your account except where caused by our failure to take reasonable security measures.

Rental OS supports administration; it does not replace the landlord's responsibility to comply with tenancy, privacy, consumer, property, tax and other applicable laws. You must review information before relying on it and obtain professional advice where appropriate.

Rental OS may connect to authorised bank-data services to help identify rental payments. Bank feeds are intended to be read-only. Rental OS does not hold tenant rent, operate a trust account, transfer owner funds, pay suppliers or provide banking services in the landlord release.

Payment matching uses deterministic rules, references, dates, amounts and other transaction metadata. Suggested or low-confidence matches may require human review. You must review exceptions, disputes and unmatched transactions before taking action against a tenant.

Rental OS can assist with routine reminders and arrears workflows. Formal legal notices, tenancy termination decisions and enforcement action are not automatically issued by Rental OS. The landlord or other authorised person remains responsible for confirming the applicable law and approving any formal action.

Information generated by Rental OS is operational software output and is not legal, tax, financial, accounting or property-investment advice. Reports and calculations should be checked where they are used for material decisions.

If you enter information about tenants, co-tenants, owners, contractors or other individuals, you warrant that you are authorised to collect, use and disclose that information for the purposes for which you use Rental OS.

You must not misuse the service, attempt to bypass access controls, access another organisation's information without authority, upload unlawful or malicious content, use the service to harass or discriminate against another person, or interfere with platform security or availability.

Third-party integrations such as banking, email, SMS and authentication providers may occasionally be unavailable or change their services. Rental OS may queue, retry or suppress operations when an integration is unavailable. You remain responsible for urgent or legally time-sensitive action where a third-party service is unavailable.

You retain responsibility for the business records you enter. Rental OS may preserve audit, tenancy and financial history where destructive deletion would compromise record integrity, legal obligations or dispute resolution. Our handling of personal information is described in the Privacy Policy.

Rental OS software, interfaces, branding and platform materials remain the property of their respective owners and licensors. You receive a limited right to use the service while your access is active and subject to these terms.

Access may be suspended where necessary for security, misuse, non-payment, legal compliance or material breach. Where practicable, users will be given a reasonable opportunity to address an issue before permanent termination.

To the maximum extent permitted by law, Rental OS is provided as a software service and we are not responsible for losses caused by inaccurate user data, unauthorised user actions, third-party outages or decisions made without appropriate review. Nothing in these terms excludes rights or guarantees that cannot lawfully be excluded.

We may update these terms as the service evolves. Material changes may require renewed acceptance. The current version will be available on this page.

Questions about these terms can be sent to info@apnprestigegroup.com.au.